Refund Policy

1. Before delivery

If you have paid but the files have not been delivered yet, you can cancel and receive a full refund. Write to us and the payment is returned in full.

2. If we cannot deliver

If for any reason we cannot deliver the order as agreed, the payment is refunded in full, without you having to ask twice.

3. After delivery

The deliverable is a digital product — source code and documentation sent to your email. Once it has been delivered it cannot be returned in the ordinary sense, so refunds after delivery are handled as follows:

• If the delivered product materially differs from the agreed scope, we correct it free of charge within the agreed scope.
• If the discrepancy cannot be corrected, the amount paid is refunded in full.
• A change of mind, a change of business plans, or a wish for features that were not part of the agreed scope are not grounds for a refund — but we will always quote the additional work separately.

4. How to request a refund

Write to kkartoshka76@gmail.com or to Telegram @mich_arti within 14 calendar days of delivery. Please include the email address used at checkout, the date of payment and a short description of the problem. We answer every request within 3 business days.

5. How the money comes back

Refunds are made through the payment provider lava.top, back to the same card or account used for the payment. We cannot refund to a different method. Depending on your bank the money usually arrives within 5–10 business days after the refund is processed.

6. Chargebacks

If something has gone wrong, writing to us is faster than a chargeback and does not cost you the wait. We would rather correct the work or return the money than argue through a bank.

Back to the home page